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(888) 500-9242
Contact
info@powerbx.com
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536 W Billinis Rd

Salt Lake City, UT 84115 USA

FAQ’s

Find all the answers to your questions

What your available shipping methods?

We offer various shipping methods to meet your needs at PowerBx. You can choose from:
  • UPS services, including Ground, 3-Day Select, 2-Day Air, 2-Day Air AM, Next Day Air Early, and Next Day Air Saver.
  • FedEx options like FedEx International Economy and FedEx International Priority for international shipments.
  • USPS services like First Class Mail and USPS Priority Mail Express for domestic shipping.
These options allow you to pick the one that suits your delivery preferences, whether you need speedy delivery for urgent orders or cost-effective choices for standard shipments. If you have questions or need help selecting the right method, please reach out to us.

What are the estimated delivery times for your products?

Our estimated delivery times may vary depending on the product's stock and your location. As a general guideline, you can typically anticipate delivery within 5-6 days from the time of your order. We want to ensure that your products reach you in a timely manner, and our team is dedicated to making the delivery process as efficient as possible. If you have any specific questions about delivery times for a particular product or need further assistance with your order, please don't hesitate to contact us. We're here to assist you every step of the way and make your experience with us a smooth and enjoyable one.

Is there a way to expedite shipping?

Yes, we offer expedited shipping for faster delivery. You can choose from these options:
  • UPS Next-Day Air: Next-day delivery.
  • FedEx Express: Accelerated delivery.
  • USPS Priority: Expedited shipping.
Selecting one of these options ensures quick delivery to meet your timeline. For questions or to explore these options, please contact us for assistance.

What is your return and exchange policy?

We want your shopping experience at PowerBx to be hassle-free. Here's what you should know about our return and exchange policy:
  1. Time Frame: You have up to 30 days from the date you received the product to request a return or exchange.
  2. Approval: All product return or exchange requests are subject to approval by PowerBx. Our team is here to assist you throughout this process.
  3. Restocking Fee: Approved returns and exchanges may be subject to a 25% restocking fee, which is charged when we receive the returned product.
We understand that there may be times when you need to return or exchange a product, and we're committed to providing excellent customer service to make the process smooth and satisfying.

What is your price and payment terms?

We value your interest in our products! You can find our pricing details on your invoice or in the quotation provided by PowerBx. Please be aware that prices may change over time, but we'll always notify you in advance of any adjustments. Additionally, any applicable taxes, duties, or government charges related to the product will be added to the product's price. Regarding payment terms, your payment is due upon receipt of the invoice, as specified in your contract with us. If you ever have questions about pricing or payment terms for a particular product or order, feel free to contact us at info@powerbx.com. We're here to assist you at every step!

Do you offer net terms, and how can I apply for them?

We offer flexible payment options, including net terms for eligible buyers. Applying for net terms is easy:
  1. 1. Submit a credit application with references.
  2. 2. Our team will review your application to ensure it meets our terms.
  3. 3. If approved, you can enjoy the convenience of net terms, allowing payments within 30 days from fulfillment. Please note that overdue amounts may accrue interest as specified in our 'Buyers Default and Credit' terms.
If you're interested in net terms or have questions about the application process, contact us at info@powerbx.com.

What is PowerBx's policy for warranty and damaged products?

Warranty and Damaged Products

At PowerBx, we are committed to product quality and customer satisfaction. Here's a summary of our warranty and damaged products policy:
  • Responsibility Upon Receipt: It's the buyer's responsibility to inspect the product upon delivery, checking for quality, quantity, condition, and conformity to the invoice and shipping documents.
  • Timely Claims: In case of short delivery or damage during shipment, please report any issues promptly to the carrier or PowerBx within seven (7) days, as per the delivery terms. Taking appropriate action may be necessary within the legal timeframe if required.
  • Successive Deliveries: If your order includes multiple deliveries according to an agreed timeline, please note that you may not be able to request changes or suspensions.

We prioritize providing high-quality products and encourage timely reporting of any concerns for swift resolution. If you have questions or face issues with a product, please contact us for assistance. Your satisfaction is our priority.

What should I do if my order is lost or stolen during shipment?

Loss or Theft

At PowerBx, we understand the importance of safeguarding your investment, and we offer warranty coverage to address loss or theft situations. Here's what you need to know about our warranty in such cases:

- Optional Insurance: Clients have the option to insure their shipments. While PowerBx is not responsible for any damages or lost packages if you choose not to insure your shipment, we are here to assist you in case of loss.
- Contact Information: In the unfortunate event of loss or theft, please contact PowerBx promptly for assistance. You can reach us via email at Support@powerbx or Info@powerbx, or you can call us at (888) 500 - 9242. Ensure you have the following information available to expedite the process:
- Support Description
- Sales order number
- Company name
- Contact email address

Our warranty coverage aims to provide you with support and assistance in challenging situations like loss or theft. We are committed to helping you navigate such circumstances and find a resolution that meets your needs.

What should I do if I receive the wrong product?

Receiving the Wrong Product

At PowerBx, we aim to ensure accurate and prompt order processing. If you ever receive the wrong product, please follow these steps for resolution:

- Contact Us: Report the issue to PowerBx promptly. Reach out via email at Support@powerbx or Info@powerbx, or call us at (888) 500 - 9242.
- Provide Information: To expedite the process, please have the following information ready:
- Support Description
- Sales order number
- Company name
- Contact email address

Our team will work diligently to rectify the situation and ensure you receive the correct product promptly. Your satisfaction is our priority, and we apologize for any inconvenience caused by the error.

What should I do if I change my mind after ordering?

Change of Mind After Ordering

We understand that circumstances may change, and you may have a change of heart regarding your purchase. If you find yourself in a situation where you've changed your mind about a product, here's what you should do:

- Contact Us: Please get in touch with PowerBx to inform us of your decision. You can contact us via email at Support@powerbx or Info@powerbx, or you can call us at (888) 500 - 9242.
- Provide Information: When reaching out to us, please have the following information available:
- Support Description
- Sales order number
- Company name
- Contact email address

Our team will assist you in processing your request and guide you through the necessary steps to address your change of mind. We are here to ensure a smooth and satisfactory experience for our customers.

What should I do if the product I receive is incomplete?

Incomplete Product in Your Order?

At PowerBx, we take pride in ensuring that your orders are complete and accurate. However, if you ever receive a product that is incomplete or missing components, please follow these steps to address the issue:

- Contact Us: Reach out to PowerBx promptly to report the incomplete product. You can contact us via email at Support@powerbx or Info@powerbx, or you can call us at (888) 500 - 9242.
- Provide Information: When you contact us, please have the following information available to assist us in resolving the issue:
- Support Description
- Sales order number
- Company name
- Contact email address

Our team will work diligently to rectify the situation and ensure that you receive the missing components or parts as quickly as possible. We apologize for any inconvenience this may cause and appreciate your understanding as we address the issue promptly. Your satisfaction is our priority.

Do you ship internationally?

Yes, we offer international shipping services, allowing us to deliver our products and solutions to customers worldwide. Whether you are located in the United States or abroad, we can ship our products to your desired destination.

Do you offer sample products, and what are the conditions for sample requests?

Sample Our Products!

Absolutely! We understand that trying our products before making a decision is important. Here's how it works:

Sample Availability: We offer sample products based on forecasted order volume. Our goal is to help you make an informed choice.

Sample Request Conditions: When you request a sample, it's dispatched at our discretion. Please note that all sample products must be returned to us in unused and undamaged condition within 30 days. If the samples are not returned within this timeframe, they will be invoiced in accordance with our General Conditions of Sale.

Special Offer: If you decide to place an order for the same product within 30 days of receiving the sample, you can keep the sample item at no charge.

Shipping Charges: It's important to mention that all shipping charges for sample products are paid by the buyer.

We want to ensure you have the opportunity to experience our products firsthand. If you have any questions or would like to request a sample, please don't hesitate to get in touch with us at info@powerbx.com. We're here to assist you every step of the way!

How can I inquire about custom samples?

If you're interested in custom samples, please reach out to us. We'll work closely with you to define and scope the custom work required.

Deposit Requirement: For custom product contracts, a deposit for samples may be necessary to initiate the process. This ensures that we can provide you with the tailored solution you're looking for.

Payment: Custom samples must be paid in full before they are shipped to your location.

No Return Policy: Due to the individualized nature of custom samples, we do not offer the option to return them. This policy also applies to prototype and pre-production product samples.

If you're considering custom samples or have any questions regarding the process, please contact us at info@powerbx.com. We're eager to collaborate with you and bring your unique vision to life. Your satisfaction is our priority!

Are iPads or tablets included with the purchase of a PowerBx Tablet Mount?

We appreciate your interest in PowerBx Tablet Mounts! To provide clarity, please note that iPads and tablets are not included as part of the standard purchase when you acquire a PowerBx Tablet Mount.

Bundled Solutions Available: However, we understand that you might be looking for a complete solution that includes both the Tablet Mount and the tablet or iPad. Good news! We offer bundled solutions for your convenience.
Get Started Here: If you're interested in bundling your order with a tablet or iPad, you can take the first step by reaching out to us here. Our friendly team will be more than happy to assist you in selecting the tablet or iPad that best suits your needs and seamlessly integrates with your PowerBx Tablet Mount.

Can the screens be customized to display specific information?

Absolutely! We understand the importance of tailoring room management displays to meet your specific needs. The level of customization you can achieve depends on the software platform you choose to use.

Customization Options: Room management displays offer a range of customization options to suit your office's unique requirements. Some common customizations include:

  • Layout Changes: Adjust the layout to match your preferences and workspace.
  • Button Additions/Removal: Customize buttons for easy access to essential functions.
  • Displaying Specific Text: Show relevant information like schedules, meeting details, or announcements.

Explore customization possibilities in our informative video guide here. This video provides a visual overview of how to tailor room management displays to your liking.

We're here to assist you in achieving the perfect customization for your room management displays. If you have any questions or need further help with customization options, please don't hesitate to reach out. Your workspace's unique needs are important to us, and we're always ready to help you create the ideal solution!

Can I use an Apple Zapp Pad with a Windows device or vice versa?

Compatibility Note:
Unfortunately, Apple and Windows versions of the Zapp Pad are not cross-compatible. It's essential to select the Zapp Pad that corresponds to your device's operating system.

Why Compatibility Matters:
The reason behind this is the different keyboard shortcuts used by Zoom software on each operating system. For example, on an Apple device, the shortcut to "switch camera" is Command(⌘)+Shift+N, whereas on Windows, it's Alt+N. If you pair an Apple Zapp Pad with a Windows computer, or vice versa, the buttons will not function as expected in Zoom. Instead, they will produce an error noise when pressed.

We want to make sure you have the best experience using your Zapp Pad.
So, remember to choose the right version that matches your device's operating system. If you have any questions or need further assistance with compatibility, please don't hesitate to reach out to us. We're here to ensure your Zapp Pad works seamlessly with your device!

Why is my computer making an error noise when I press a key on my Zapp Pad?

Possible Reasons for Error Noises:
Compatibility Issue: If you hear error noises when using your Zapp Pad, it could be due to a compatibility problem. Make sure you have the correct Zapp Pad version for your device's operating system (Apple or Windows).

Background Programs: Sometimes, the hotkeys on your Zapp Pad may inadvertently trigger other programs running in the background. To address this, we recommend enabling all the global shortcuts in your Zoom preferences. You can find detailed instructions in our blog post, Global Hotkeys and Zoom.

Our goal is to make your Zapp Pad experience hassle-free. If you continue to encounter error noises or have any other questions, please reach out to us. We're dedicated to ensuring your Zapp Pad functions smoothly and enhances your Zoom experience. Feel free to contact us anytime for assistance!

How can I mount the Roombar, and what are the best methods?

The Roombar offers flexible mounting options to suit your preferences:
- Top/Bottom of TV: Achieve a sleek appearance by mounting the Roombar on the top or bottom of your TV.
- Wall Mount: Opt for wall mounting to enhance placement flexibility.

Our technical team is here to assess your setup and suggest the ideal mounting solution for both performance and aesthetics in your workspace.

How does AV configuration impact hardware interoperability within a technology ecosystem?

Understanding the impact of AV configuration on hardware interoperability is crucial for a seamless technology experience.

The Impact: AV (Audio-Visual) configuration plays a vital role in how different hardware components work together within your technology ecosystem. It's like orchestrating a symphony where each instrument needs to harmonize for a beautiful performance.

Why It Matters: At PowerBx, we know that AV configuration can greatly affect how well your hardware devices communicate. That's why we prioritize careful design. Here's how it matters:

- Reducing Noise: Proper configuration minimizes disruptions and ensures your AV devices work harmoniously without interference.
- Facilitating Scalability: Well-configured AV systems are easily scalable, meaning you can add or adjust components as your needs evolve.
- Ensuring Compatibility: We make sure all your devices are compatible, so they communicate flawlessly. This ensures your technology ecosystem functions as a cohesive unit.
- Managing Power and Connectivity: We address important factors like low voltage power requirements and room connectivity, guaranteeing that your AV system operates efficiently and reliably.

We're here to guide you through the intricate world of AV configuration, ensuring your technology ecosystem performs at its best. If you have any more questions or need assistance with your AV setup, please don't hesitate to reach out. Your tech harmony is our priority!

Can PowerBX Pucks Use Smartphones for Reservations?

Yes, PowerBX Pucks can use smartphones for reservations through NFC (Near Field Communication). However, it's important to know that smartphones generate different ID strings each time, making it hard to identify users.

For more reliable reservations, we recommend using employee badges with HID technology. PowerBX Pucks read these badges consistently, allowing easy booking by scanning the badge.

This ensures a smooth reservation process, simplifying workplace management. If you have questions or need assistance, please reach out. We're here to help you get the most from our technology!

How do you power tablets on glass doors, and what are the options for installation?

Powering tablets on a glass door, especially in spaces where aesthetics and functionality are crucial, can be accomplished with careful consideration and the right equipment. Here's a step-by-step guide:

1. Mounting Location: Determine the ideal mounting location on the glass door. If your glass door doesn't have an aluminum mullion frame for mounting, you can use the PowerBx LITE Glass Mount enclosure. This enclosure is designed to mount directly to the glass panel.

2. Routing Power: To power the tablet, you'll need a Power over Ethernet (PoE) solution. The PoE unit can be concealed in the ceiling above the mounting location. Use a 10-foot power cable from the PoE unit to the tablet. This cable can be discreetly routed to keep the mount flush and maintain a clean appearance.

3. Concealing Cables: To maintain a neat and unobtrusive look, consider using a plastic mullion strip to conceal the power cable.

4. Installation: Secure the tablet enclosure to the glass door or the mullion frame, depending on your specific mounting scenario. Ensure that the tablet is properly aligned and securely attached to the enclosure.

By following these steps and using the appropriate PoE solution, you can power tablets on glass doors effectively while maintaining a clean and professional appearance. This setup is ideal for room management displays and other applications where both aesthetics and functionality are essential.

Do the Wall Mounts fit over a single gang box or a double gang box?

Great question! Our Wall Mounts are designed to be versatile and adaptable to your needs. The PowerBx Classic, LITE, and ICON Wall Mounts are compatible with both single and double gang boxes. This flexibility ensures that you can choose the mounting option that best suits your space and preferences.

Do you provide Cat5 network cables with mounts?

We currently do not provide Cat5 network cables with our mounts.

Our Expertise

We excel in providing cutting-edge solutions tailored to the unique needs of distributed teams. Positioned at the forefront of technology, PowerBx leads in Space Management innovation. Collaborating with top-tier space management software providers ensures our services are advanced and aligned with industry standards.

Space Management Excellence

Committed to excellence, PowerBx understands the evolving needs of modern businesses. Our focus is on creating environments that promote collaboration, creativity, and efficiency, going beyond conventional boundaries.

Collaboration with Top-Tier Providers

In our pursuit of excellence, we proudly collaborate with top-tier space management software providers. This strategic partnership enables us to deliver reliable services at the cutting edge of technological advancements, providing clients with the best tools to manage distributed teams.

Optimizing Workspace for Productivity

Recognizing the importance of a well-organized and optimized workspace, PowerBx's solutions help companies maximize their workspace potential. This approach enhances collaboration among distributed teams, driving productivity to new heights. Choose PowerBx as your technology partner, and together, let's redefine how distributed teams collaborate and thrive in the digital era.
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